Privacy Policy

Effective Date: 
Last Updated: 

Frank Field Properties (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website http://frankfieldproperties.co.uk or engage with our property-related services in the United Kingdom.

By using our website and services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

a. Personal Information You Provide
We may collect and process the following types of personal data when you contact us, submit forms, or engage with our services:

  • Name, email address, phone number, and postal address

  • Property details, ownership information, and preferences

  • Financial details (if required for property transactions)

  • Any other information you provide during inquiries, applications, or communications

b. Automatically Collected Data
When you use our website, we may automatically collect:

  • IP address and device identifiers

  • Browser type, operating system, and access times

  • Website usage data, including pages visited and navigation patterns

  • Cookies and tracking data (see Section 4)

c. Information from Third Parties
We may receive information from:

  • Public property records and Land Registry databases

  • Business partners, estate agents, or service providers

  • Marketing and lead generation sources

2. How We Use Your Information

We use your personal data to:

  • Provide property-related services, valuations, and offers

  • Communicate with you regarding inquiries or property transactions

  • Process contracts, payments, and documentation

  • Improve our website and customer experience

  • Meet our legal and regulatory obligations

  • Send relevant updates, offers, or marketing (where you have consented)

3. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases to process your data:

  • Contractual necessity – to provide the services you request

  • Consent – where you have opted-in to receive communications or marketing

  • Legitimate interests – to improve services, prevent fraud, and protect business interests

  • Legal obligation – to comply with applicable laws and regulations

4. Cookies & Tracking

Our website uses cookies and similar technologies to improve site performance, analyse traffic, and personalise user experience. You can manage or disable cookies in your browser settings. For more information, please see our [Cookie Policy] (if separate).

5. Sharing Your Data

We will never sell your personal data. We may share your data only with:

  • Service providers (e.g., IT support, hosting, marketing, or contractors)

  • Professional partners (e.g., solicitors, mortgage advisors, surveyors)

  • Regulatory authorities where legally required

  • Business transfers in the event of a merger or sale of our company

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, and to comply with legal, accounting, or regulatory requirements.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction.

8. Your Rights (UK GDPR)

Under the UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate or incomplete data

  • Request deletion of your personal data (“right to be forgotten”)

  • Object to or restrict processing in certain circumstances

  • Request data portability (transfer of your data to another provider)

  • Withdraw consent at any time (where processing is based on consent)

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, please contact us (see Section 10).

9. Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 18.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Frank Field Properties
Website: http://frankfieldproperties.co.uk
Email: 
Phone: 
Address: 

If you are unsatisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO): https://ico.org.uk.